Cocoa.Net's ITIL Services
Cocoa.Net has many years of experience of ITIL gap analysis and implementation of fundamental services. We perform formal analysis of a companies policies, procedures and personnel management and identify where these can be improved using ITIL as a benchmark. We can also perform Operational Capability Maturity Model assessments as part of a Sun Services engagement
ITIL Focus is on:
- Relationships between Policies and Procedures
- Process Engineering to enhance current Procedures
- OCMM to identify where a client is currently in their implementation of process and procedures
- Focus on ALL Areas of ITIL
- Implementation of CMDB Using Open Systems and Software
